Returns & Refunds

Store Name: SmartDrive™
Address: 133 E Fresno St, Avenal, CA 93204, United States
Email: asusenilla@outlook.com
Phone: (559) 532-1085
Effective Date: September 24, 2025

1. Our Promise

At SmartDrive™, we take pride in providing quality furniture and excellent customer service. If you're not completely satisfied with your purchase, we’re here to help — within the guidelines below.

2. Return Eligibility

You may return eligible items within 7 days of delivery or pickup under the following conditions:

  • The item is unused, in original condition, and with all packaging materials included

  • You have the original receipt or proof of purchase

  • The item is not marked as Final Sale or custom/special order

⚠️ Non-returnable items include:

  • Mattresses (once opened)

  • Clearance/final sale items

  • Assembled or installed items

  • Custom orders or made-to-order products

3. Return Process

To start a return:

  1. Contact us at asusenilla@outlook.com or call (559) 532-1085

  2. Include your order number, the item(s) you wish to return, and the reason

  3. We will respond within 1–2 business days to confirm eligibility and provide return instructions

4. Refunds

Once your returned item is inspected and approved, we will issue a refund in the original form of payment within 5–10 business days.

  • Delivery fees are non-refundable

  • If your item was delivered free as part of a promotion, standard delivery charges may be deducted from the refund

  • A restocking fee (up to 15%) may apply for certain items

5. Exchanges

We do not offer direct exchanges. If you’d like to replace your item, please return the original item (if eligible), and place a new order separately.

6. Damaged or Defective Items

Please inspect your items upon delivery or pickup. If you receive a damaged or defective item:

  • Report the issue within 48 hours of receiving the item

  • Send photos and a description to asusenilla@outlook.com

  • We’ll offer a replacement, repair, or full refund as appropriate

7. Cancellations

Orders may be canceled for a full refund prior to processing or shipment. Once an item has shipped or been delivered, the standard return policy applies.

8. Questions?

If you have any questions about your return or refund, contact us at:

📧 Email: asusenilla@outlook.com
📞 Phone: (559) 532-1085
📍 Visit Us: 133 E Fresno St, Avenal, CA 93204, United States